Privacy Policy

This Privacy Policy describes how Drumini ("we", "us", or "our") collects, uses, stores, and shares personal information when you visit our website, create an account, list or claim an NGO profile, make or receive donations through the platform, or otherwise interact with our services (collectively, the "Services").

Last updated: 13 May 2026

1. Who this policy applies to

This policy applies to visitors, donors, NGO users, corporate users, administrators, and anyone who accesses or uses the Services. By using the Services, you acknowledge that you have read this policy.

2. Information we may collect

Depending on how you use Drumini, we may process categories of information such as:

• Account and identity: name, email address, telephone number, organisation name, role, and credentials used to authenticate your account.
• Profile and NGO data: information you submit about NGOs (for example descriptions, locations, causes, registration identifiers, documents provided for verification, and media you upload).
• Transaction data: donation amounts, timestamps, payment references, and related metadata needed to operate donations and reconciliation. Payment card or bank details are typically collected directly by our payment service providers; we do not store full card numbers on our servers.
• Technical and usage data: IP address, device and browser type, pages viewed, referring URLs, and diagnostic logs that help us secure and improve the platform.
• Communications: messages you send to us (for example support emails) and notices we send you in connection with the Services.

3. How we use information

We use personal information to provide, maintain, and improve the Services; to authenticate users; to display verified NGO information and facilitate transparent donations; to process payments with partners; to detect, prevent, and address fraud, abuse, or security issues; to comply with legal obligations; and to communicate with you about your account, transactions, or material changes to our policies.

4. Legal bases and consent

Where applicable law requires a legal basis, we rely on one or more of the following: performance of a contract with you; our legitimate interests in operating a secure donation and directory platform (balanced against your rights); compliance with law; and, where required, your consent (for example for certain communications or cookies, if we offer a consent mechanism).

5. Sharing of information

We may share information with service providers who assist us (such as hosting, analytics, email delivery, and payment processing), with NGOs or beneficiaries only to the extent needed to fulfil donations or platform features you use, with professional advisers where appropriate, and with law enforcement or regulators when required by law or to protect rights and safety. We do not sell your personal information.

6. Retention and security

We retain information for as long as necessary to provide the Services, meet legal, tax, and accounting requirements, resolve disputes, and enforce agreements. We implement appropriate technical and organisational measures designed to protect personal information; no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your choices

Subject to applicable law, you may request access, correction, or deletion of certain personal information, or object to or restrict certain processing. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

8. Children's privacy

The Services are not directed to children under the age at which parental consent is required in your jurisdiction. If you believe we have collected information from a child inappropriately, please contact us and we will take reasonable steps to address the issue.

9. International processing

Our infrastructure or service providers may be located in India or other countries. Where personal information is transferred across borders, we take steps consistent with applicable law to safeguard that information.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version. Continued use of the Services after changes constitutes your acknowledgement of the updated policy, except where additional consent is required by law.

11. Contact

For privacy-related questions or requests, email contact@drumini.org or call +91 96748 08066.